Voltslot Casino - Player's account was blocked.

Konnte mich anmelden und einzahlen bin einen bonus 100fs ich fing an die fs Spiele zu spielen nach ein paar drehs ging nichts mehr ,mein konto wurde ohne gru d gesperrt live Chat hat mir 0 geholfen und ich komm an kein ran.

Dear Xxlxx11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Voltslot Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Did the casino inform you in the meantime about the reason why they blocked your account? Do I understand correctly you redeemed a deposit welcome bonus in the casino? Did you play exclusively the free spins that were part of this bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Xxlxx11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.