The player from Germany won real money at Viperwin on December 10, 2024, but has not received a verification email. There is no option to upload necessary documents on their casino account, causing a delay in the payout process. The player has been waiting for over two weeks for the withdrawal.
ViperWin Casino - Player’s payout is delayed due to verification issues.
Amount: €5,008
ViperWin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
ViperWin Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
3d 6h 24m 59s
Case summary
4 days ago
Public
Public
6 days ago
Translation
Hello, on December 10, 2024, I won real money at Viperwin.
Unfortunately, I have not yet received any verification email from the casino and there is no option on my casino account for me to upload my documents.
I would appreciate it if you could help me get in touch with the casino to expedite the withdrawal process, as I have been waiting for over two weeks now for my payout.
Automatic translation:
Public
Public
5 days ago
Hello Ninosch,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ViperWin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already provided to the casino if any?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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