Viggoslots Casino - Player is inquiring help.

Amount: €100

Viggoslots Casino

Safety Index:Above average Submitted: 28 Jan 2021 | Case closed : 09 Mar 2024

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Romania is experiencing some problems with a deposit. We rejected the complaint because the player didn't respond to our messages and questions.

Private

Marcel

Unregistered user

Romania

Private

3 years ago

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Kristina

Deputy Complaints Team Lead

Public

3 years ago

Dear Marcel,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened. Was your deposit not credited to your casino account?

Thank you in advance for your reply.

Best regards,

Kristina

Public

Kristina

Deputy Complaints Team Lead

Public

3 years ago

Dear Marcel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Kristina

Deputy Complaints Team Lead

Public

3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.