The player from New Zealand had her account closed after requesting for monthly tier bonuses a day earlier than usual due to personal circumstances. She had deposited thousands in the account and had difficulties communicating with the casino. The complain was rejected as the player had no remaining real money balance there when the account got closed.
Vegas Lounge Casino - Player's account closed after early bonus request.
Amount: ??
Vegas Lounge Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Vegas Lounge Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
This casino closed my account for asking for my monthly tier bonuses one day early after my dad died I needed extra coin for the funeral. My VIP host done this several times before without a issue so I thought this time I actually had a good reason for my early bonuses.Wouldn't give me a reason at all can't even log in. After depositing thousands at this casino I think it's disgusting how they treated me. Hopeless communication they seem to just do whatever they like with your account. Also your account is never what you think it is you work to move up the VIP tiers to not even be on the VIP program it's all just a scam this website
Public
Public
1 year ago
Hello Zoe2022,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Lounge Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you have any remaining real money balance on your casino account when it got closed? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
My account was fully verified about 1 and half years ago and no had no money in my account they always give me my bonuses early and I had a good reason this time. Just disgusting treatment. When I asked instant closure of account
Public
Public
1 year ago
Hello Zoe2022,
Unfortunately, if you had no remaining balance on your casino account, they had the right to close it without any reason given.
Is there anything else we could assist you with?
Public
Public
1 year ago
What after like two years?? That's bullshit they were meant to have added my bonuses they I could of withdrawal of like $500 but because they found out I wanted to withdrawal which had every right to do they closed my account permanently. This casino should be shit down
Public
Public
1 year ago
Hello Zoe2022,
Bonuses are a good-will of the casino and they can refuse to give bonus to anybody at any time just as closing the player's account if there is no remaining real money balance there. It works like that in every single online casino and they have right to do it.
The complaint will be now closed for the above explained reasons.
Best regards,
Nick
