Vave Casino - Player’s withdrawal is delayed.

I was reading in the chat of Vave that users are waiting about 4 days for their withdrawals with amounts 300-400$ nothing special. 

Yet I decided to deposit. 

Cause the site says fast withdrawals usually 10-20 minutes or couple of hours. 

Somehow I was lucky, deposit 140$ around, and managed to make it 2100$ clean mine because I never like to play with welcome bonus with all that wagering. 

Made 2 withdrawals of 1050$ with usdt on Solana net. 2 DAY HAVE PASSED

Guess what!!!! NOTHING YET, SUPPORT GIVES ANSWERS LIKE THEY ARE BOTS. AND I AM AFRAID I WILL NOT GET MY MONEY!!!!!! I WANT CANCEL THE WITHDRAWAL AND Play it if the casino things about it!!

ANSWER ME VAVE CASINO!!! WHY THE DELAY AND WHEN WILL I GET IT!! ( I recorded my withdrawal process because I read a comment where the casino told the costumer he out the wrong address and his money was lost!!) 

DONT ANSWER ME WE ARE DOING EVERYTHING WE CAN!!

I AM WILLING TO VERIFY MY SELF EVEN IF ITS A ANONYM CASINO!! 

MY ONE AND ONLY ACCOUNT!! ZERO WELCOME BONUS!! FAIR PLAYS ( BONUS BUYING ON GATES OLYMPUS AND ROULETTE PLAYING ONLY BLACK OR RED) !! THEY CAN ALL SEE IT ON MY HISTORY.

Dear Hairstyler2024,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

WAIT !!! I WANTED TO SAY „ I WONT CANCEL" I WILL NOT CANCEL MY WITHDRAWAL I WANT MY MONEY BACK!! I also sent an email with my ID AND A SELFIE HOLDING MY ID!! PLEASE CORRECT THE COMPLAINT AND ASK FOR AN ANSWER FROM THE CASINO!!

I appreciate every effort from you…!! And since I read comments about more than one accounts! I confirm this is my ONE AND ONLY! 🙂

THEY TOOK all my Profit because they told me that they fount a dublicste account !!! PLEASE HELP ME THATS NOT TRUE

I told them to verify me , nothing yet!!! Please help me

I withdrew my money deposit 180$ around, and they took all my profit. I sent them an email to provide me some evidence since I am surprised that there is another account with the same IP or I don’t know what. I asked them to make a verification since I have never been verificated on a crypto casino and it’s not possible that there is another one!!

I told them also AT least to make some kind of deal and provide me the half of the profits like 1000$ and they denied it!! I don’t think it’s fair, I am shocked that they don’t want to cooperate and find a middle solution so everyone can be happy!! Some kind of decent amount! It’s not fair for real. I risked my money and played, what if I lost and was depositing money all the time again. The IP can’t be the same, it’s my personal phone with mobile data and me router at home when I was playing.

please help me, get in contact with them, I am willing to provide them my ID, I am willing at least to have half of my profits if they don’t want to give it all. Just to be fair. Christmas is coming and I wanted to make something nice to my family. I am really sad…..really really sad… I told them to verify me, give me the half profits and then close my account for ever.

there has to be a solution. It can’t be. Be nice to people who are supporting and playing your casino. How will I refer my friend there to play? It’s a loss for everyone. I ask kindly and I „beg" them to find a middle solution once and for all. Just please…

Thank you very much for your reply, Hairstyler2024. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

No that’s not happening!!

I just sent you on email all our conversation with Vave, where I demand evidence and they keep saying we have made a decision.

everyone can tell everything!! But with proof I told them I will stop writing them. But nothing! They made up their decision closed the account and took all of my profits, without providing me anything I asked for. I even told them to give me half of my profits and they tell me the same thing every time.

Thank you very much, Hairstyler2024, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Hairstyler2024 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Vave Casino for their help in resolving this complaint. We would like to ask if you can provide evidence of multiple accounts.

Thank you!

I told them I would be happy if I took half of my profits either. Around 1000$ instead of 2000$.so the case could close and everyone could be happy.

I told them I would be happy if I took half of my profits either. Around 1000$ instead of 2000$.so the case could close and everyone could be happy. 🙂

I also didn’t accept all this because I was never verified. And I am willing to verify my self so they can see it’s my first time. I have all the documents ready, house address, ID driving or personal. And one only adress using the Solana usdt. I have never ever used my adress on other accounts. 🙂 would be happy if we could all find a middle solution🙂

yo Vave casino, why does it take you so long to answer and provide the evidence I am asking for since day one? Like I said, we could end this right now right here. I can send you an address Usdt on Solana Network, send me the half of my profits, 1000$ and we are cool and merry Christmas. Everyone will be happy 🙂

Dear All,

We have sent the requested evidence to Peter.

Should you have any questions or need additional clarification, please feel free to reach out.

Best regards,

Vave Casino

I want to see the evidence by my self.

Thank you for providing me with the evidence Vave Casino representative.

Dear Hairstyler2024, the casino has provided me with evidence of multiple accounts. I advise against such behaviour as it can lead to similar situations in the future. With that in mind, we believe the steps the casino has taken to be justified and subsequently, we will reject your complaint. Thank you for your understanding.

Kind regards,

Peter