The player from South Korea had had an issue with a pending withdrawal of $13,000 from Vave Casino. Despite repeated communication with the casino's customer service and the VIP manager, there had been no progress in the processing of the withdrawal. The Complaints Team had advised the player that withdrawal processes could sometimes take up to 14 days due to various factors such as KYC verification and high volume of withdrawal requests. The player had been asked to be patient and to notify the team if the withdrawal was still not processed after 14 days. However, the issue had subsequently been resolved to the player's satisfaction.
Vave Casino - Player’s withdrawal has been delayed.
Amount: 13,000 ₮
Vave Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vave Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Hello, I requested a withdrawal of $13,000 from Vave Casino on May 6th at 11:00 PM, but it has not been processed yet. I have all the screenshots available and can provide them if necessary. I have been contacting customer service and the VIP manager regularly, but they only tell me to wait. I would appreciate your assistance.
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7 months ago
Dear byungjunchoi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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7 months ago
Dear byungjunchoi,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
