The player from France requested a withdrawal after winning but was told to first meet wagering requirement. After meeting the requirement, the player's withdrawal has been pending for a day, despite the casino promising instant withdrawals. The complaint was resolved as the player's withdrawal arrived.
Vave Casino - Player experiences a delayed withdrawal.
Amount: 325 USDC
Vave Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vave Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I betted 200€, i won 100€ and then my withdrawal was rejected because I had to bet 3 times the deposit first. Like what!? Then, I did so, luckily my balance remained similar, and my withdrawal is pending for a day now, when it was supposed to be instant. Its a 322 USDT withdrawal that should be automatic.
Im really afraid of not getting my money back, customer support is totally useless as well as the discord server.
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1 year ago
Hello bsnz01,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vave Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
So they never asked for any verification. I made a deposit of 210 Usdt, no bonuses at all. I went into live roulette and i was lucky. I had my balance in 325 Usdt and completed wagering requirement (which I also find annoying). The last time I spoke was today and they said "financial department is taking care, they are manually checking all withdrawals". Im really scared I think will lose everything.
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1 year ago
My withdrawal keeps getting rejected. I feel that I am not getting money back please help
Reason of decline: "It has come to our attention that some of your bets are placed on mutually exclusive outcomes. Because of this, we were unable to process your withdrawal request. The funds were returned to your account. Please explain the reasoning behind your betting pattern. Once we are satisfied you are using this account for genuine gameplay purposes, we will review your account and consider returning full access. Thank you for your understanding and cooperation."
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1 year ago
Dear bsnz01,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
