Twin Casino - Player is unhappy with payout.

Wins in scatter mode but twin support says, among other things, that you do not get paid extra (sebastian) and a lot of excuses, I requested a video of the game round which suddenly no longer exists. Watch out for the twin casino

Dear Bombi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I claim that the high win is taken in scatter mode in the game Reel Steal ie SEK 37,500 but twin says that it was taken in normal mode ie SEK 7500, I have requested a video of the game but they say that the supplier does not have it now all of a sudden

I claim that the high win is taken in scatter mode in the game Reel Steal ie SEK 37,500 but twin says that it was taken in normal mode ie SEK 7500, I have requested a video of the game but they say that the supplier does not have it now all of a sudden

Dear Bombi,

Could you please forward any supporting evidence, such as screenshots, or your game history along with any relevant communication to petronela.k@casino.guru and advise if this were an isolated case or it has happened in the past? Thank you.

Dear Bombi,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

screenshot who takes this when winning? game history can not be found on the page!

sebastian's statement I have proof via email and this statement is not just mentioned.

Dear Bombi,

I'm very sorry but I don't understand your last message. Could you please elaborate? Thank you in advance.

Dear Bombi,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.