Triumph Casino - Player’s winnings have disappeared.

Won freespins.

With 1 spin I won over €160.but it didnt add to my account and just vanished.

Dear Craig,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? Which bonus did you activate? Did you win but the winnings weren’t credited to your balance?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to my email address kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Craig,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.