Trickz Casino - Player’s deposits went to a different casino.

Kunde inte hitta casinot i menyn men Detta ärende gäller www.trickz.com

Alla mina insättningar på 5280€ har gått till cerano.io och inte casinot.

Har även aldrig vunnit något på casinot

Vilket i min mening är att allting är en total scam och att insättningarna inte ens går till casinot. Vill ha hjälp med en återbetalning. Har kontaktat trickz.

Detta är inget annat än ett scam casino i alla fall hur de hantera deras betalning.

Dear Tobiasslimy,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're experiencing with Trickz Casino.

To better understand your situation and assist you effectively, could you please provide some additional details:

• Could you clarify the method you used for your deposits?
• Have you received any confirmation or receipts for these deposits?
• Have you communicated with Trickz Casino’s support team regarding this issue, and if so, what was their response?
• Do you have any transaction IDs or proof of the deposits made to cerano.io?

If you have any relevant communication or screenshots, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Jag har skickat mail till angiven mail

Hoppas ni kan hjälpa mig snarast!

Additional comments from the player:

Hejsan! Jo jag har kontaktat trickz, de skulle kolla på det. Men alla mina insättningar hos trickz står det cerano. Vilket jag har fått veta att det finns en sida som säljer skins på nätet som också är estländsk. Pengarna har alltså gått dit istället för till casinot, vilket jag indikerar på att jag inte ens vunnit något på deras sidor. Skickar med en bifogad bild på mitt senaste insättning där det står cerano också. Har spelat där sen 2022 och gått minus 5280 euro och inte ett enda uttag!

De undviker mig på casinot och säger allt är som det ska. Men mina insättningar har jag bevis om att de inte har gått till casinot utan en estländsk counter strike skin sida... jag kräver hjälp om att då alla mina insättningar tillbaka då casinot har lurat mig totalt

Hi Tobiasslimy,

I'm still a bit confused.

• You've been depositing into Trickz Casino since 2022, but your funds went to Cerano, which isn't even a casino website?
• Have you had any successful deposits into Trickz Casino?
• Could you please forward your cashier history from Trickz Casino along with any relevant communication to petronela.k@casino.guru?

Thank you.

Ja asså jag har ju fått mina insättningar in till casinot men aldrig vunnit något. Sedan kollade jag på min bank där står det att insättningarna ej har gått till trickz casino utan referens till cerano.io vilket är en sida för counter strike skin sida. Vilket i min mening har koppling till att jag inte vunnit ett enda öre på mina 5280€ insättningar

Hi Tobiasslimy,

To summarize the situation: all deposited funds were successfully credited to your casino account, and no funds are missing. It was noted that the transactions for your deposits into the casino were described under a different merchant, which you discovered after playing and losing your funds. However, I do not currently see a direct correlation between the transaction details and the loss of your funds through gameplay. If you believe that the Return to Player (RTP) should have been higher, please provide your complete game history to petronela.k@casino.guru.

Please inform me if there are any additional details I may have overlooked. Regrettably, I may need to decline your complaint as unjustified if further substantiation is not provided. I appreciate your understanding and thank you in advance for your response.

Enligt min bank säger dem att det är väldigt skumt att pengarna sätta in på ett annat företag än casinot. Samt att jag inte vunnit ett skit på 5280€ insättningar.

Jag kräver omedelbar granskning gällande trickz casino. Alla andra casino jag har spelat på går insättningarna DIREKT till själva casinot.

Ni kan kontakta trickz och be dem ge er alla mina spel sessioner. Min rtp är förmodligen något på 0,001% inte ens ett enda uttag på 3 år?

Hi Tobiasslimy,

 I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please request it from the casino directly and send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Thank you.

Dear Tobiasslimy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.