HomeComplaintsTreasure Mile Casino - Player was not allowed to access the casino’s website.

Treasure Mile Casino - Player was not allowed to access the casino’s website.

Amount: ??

Treasure Mile Casino
Safety Index:Below average
Submitted: 27 Sep 2019 | Case closed : 28 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Croalx, a player from Italy, wanted to visit the casino website but their access was denied. Security service of the casino recognized the visit as an attack.

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4 years ago

the problem is this and is unacceptable to me 

are we freaking serious ? 

file
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4 years ago

Hello, Croalx.

 

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. We have just few additional questions in order to understand your case properly. Do you have an account with this casino, or was this your first visit? Were you using any VPN software in order to reach the casino website? We have tested their website trough the VPN software and we’ve had similar problem.

 

Best regards, Jozef

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4 years ago

Dear Croalx,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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