HomeComplaintsTipsport Casino SK - Player’s bonus has not been activated.

Tipsport Casino SK - Player’s bonus has not been activated.

Amount: €10

Tipsport Casino SK
Safety Index:High
Submitted: 31 Aug 2021 | Case closed : 11 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Slovakia didn’t receive bonus after putting in a coupon. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Bonus nejde pripisat

Automatic translation:
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3 years ago

Dear Tibor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you, please, specify which bonus you tried to activate?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, or, alternatively, post it here.

We will be waiting for your reply patiently.

Best regards,

Kristína

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3 years ago

Dear Tibor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago
Translation

Uvitaci bonuss a promo kod

Automatic translation:
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3 years ago

Would you be so kind and post here the link? Also, could you please confirm you've already contacted casino support to find out what is going on?

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3 years ago

Dear Tibor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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