The player from Slovakia didn’t receive bonus after putting in a coupon. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Tibor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you, please, specify which bonus you tried to activate?
Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, or, alternatively, post it here.
We will be waiting for your reply patiently.
Best regards,
Kristína
Dear Tibor,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Would you be so kind and post here the link? Also, could you please confirm you've already contacted casino support to find out what is going on?