The player from South Africa had requested a withdrawal less than two weeks prior to submitting her complaint. The payment hadn't been processed at that time. We had advised her to be patient as withdrawals could take a couple of days or weeks to get fully processed. We had also extended the timer by 7 days for her response. However, due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.
TIPOS Casino - Player claims that payment has been delayed.
Amount: R100
TIPOS Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Dear nyongwanavhovho,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
6 months ago
Dear nyongwanavhovho,
Have you received your withdrawal from the casino yet?
