The player from Germany is struggling with a complicated verification process that delays the release of his winnings. Despite submitting all necessary documents and being told his account was verified, he is repeatedly asked for more proof days later. He initially had €10,000 in winnings.
Tiki Casino - Player faces delayed verification for his winnings.
Amount: €500
Tiki Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
1d 16h 20m 32s
Case summary
5 days ago
Public
Public
1 week ago
Translation
My verification process is being made unnecessarily difficult and I'm losing all my winnings. I've submitted everything, and yet nothing happens for days.
Then I was told my account was verified and I would receive my money, but that's not true, and proof is being asked for again.
I was originally at €10,000.
Automatic translation:
Public
Public
1 week ago
Dear norcoryder012,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Could you please advise which documents you have already provided and when exactly you sent the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Sensitive attachment
Sensitive attachment
1 week ago
Translation
I submitted everything 10 days ago and everything was accepted, only the deposit via Jeton is not recognized and the proofs are not accepted.
At the beginning I was paid out €500 into the chip account from which the deposit was made.
Automatic translation:
Public
Public
5 days ago
Thank you very much for your reply, norcoryder012. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
norcoryder012 has 1d 16h 20m 32s to reply
