HomeComplaintsThrillsy Casino - Player’s complaining about not receiving a bonus.

Thrillsy Casino - Player’s complaining about not receiving a bonus.

Amount: €20

Thrillsy Casino
Safety Index:Very low
Submitted: 01 Dec 2021 | Case closed : 16 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Spain didn’t receive a bonus. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

DO NOT play in here. They didn't give me tje bonus i've paid for. Already deleted my account. Fake casino

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2 years ago

Dear Miquel,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and specify which bonus you tried to activate? Please, post here the link, if possible.

Have you tried contacting the casino regarding this issue? Have you been informed about the reason for account closure? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Miquel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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