The player from Spain didn’t receive a bonus. We rejected the complaint because the player didn't respond to our messages and questions.
DO NOT play in here. They didn't give me tje bonus i've paid for. Already deleted my account. Fake casino
Dear Miquel,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and specify which bonus you tried to activate? Please, post here the link, if possible.
Have you tried contacting the casino regarding this issue? Have you been informed about the reason for account closure? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina