The Sun Vegas Casino - Player has been accused of opening multiple accounts.

Hello i had account in www.thesunvegas.co.uk and win there £1000 and they closed my account theyv explained i had more than 1 acount thats why they close it and i never recived my withdrawal £1000 which i win there they close it when i was wining and withdrawing it £1000 do u think u can help me? I offered them i will close the anothers account and if theyre can reopen my account but they said no.. Please can u help me ? Its chrismas and i need this money/.

Dear surmajrobert8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account successfully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear surmajrobert8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello sir, my brother made account in same IP address just difference email was in use. Winning was with deposit £10 no active bonus thank you very much for your help

Thank you, surmajrobert8, for the clarification. Could you please advise which account was created as the first one, yours or the one of your brother's? Was your account verified successfully in the past? Do you and your brother share the same household address or device?

Dear surmajrobert8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.