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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear davidschcku,We're glad to hear that your issue has been resolved. We'll ... 35 minutes ago
Thanks for the email.I went over the evidence you provided. Could you please ... 36 minutes ago
Dear cortaodoble,Thank you very much for the update. Please understand that w... 1 hour ago
Thanks for your email.The document you sent to me appears to be cropped, and ... 1 hour ago
Thank you very much, Jayda87, for providing the necessary information. I will... 2 hours ago
Dear danielpedropere,We are extending the timer by 7 days. Please, be aware t... 3 hours ago
Dear guiassi7,Thank you very much for submitting your complaint. I’m sorry to... 3 hours ago
Dear mironis112,We're glad to hear that your issue has been resolved. We'll g... 4 hours ago
Thanks for the update.Did the casino react to any particular self-exclusion r... 6 hours ago
Unfortunately, the player has not responded to our messages and questions. Co... 6 hours ago
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