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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
We’ve cosed this complaint as per the player’s explicit request. We are sorry... 5 minutes ago
Dear marciogardiniweb55,We're relieved to hear that your issues have been res... 6 minutes ago
Thanks for your reply.Based on the provided evidence it seems the response fr... 9 minutes ago
Dear kalimeris,We're glad to hear that you received the payout. We'll go ahea... 43 minutes ago
Thank you very much, Devino08, for providing the necessary information. I wil... 46 minutes ago
Thanks for your reply, Artur66Have you received your payout since your last p... 49 minutes ago
Thanks for your reply and explanation. I would recommend you contact support ... 55 minutes ago
Thanks for your patience. According to the email you received on January 17th... 1 hour ago
Please keep me informed about any further developments.Share any supporting e... 1 hour ago
Thank you for your understanding. I will send you the list of suggested websi... 1 hour ago
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