HomeComplaintsSuperBoss Casino - Player's not able to withdraw winnings.

SuperBoss Casino - Player's not able to withdraw winnings.

Amount: €293

SuperBoss Casino
Safety Index:High
Submitted: 13 Mar 2023 | Resolved : 15 Mar 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from the Philippines cannot withdraw his winnings. The casino claims he has not finished the wagering requirements. The complaint was resolved.

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1 year ago

They say that I can't withdraw because I have an active bonus. But I already finished the wagering requirement for the bonus. It is not adding to my real balance nor disappearing in the bonus section. Please help. They say they can't cancel the bonus. What the heck.file

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1 year ago

Dear allenobando17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which bonus you played with and how did you know that you finished the wagering requirements?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

It's okay now.

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1 year ago

Dear allenobando17,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru

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