SuperBoss Casino - Player's deposit not reflected in casino account.

On the 23rd of September, I made a deposit of 200€ via Rapid Transfer into my SuperBoss Casino account. Everything went smoothly.

Immediately following that, I attempted another deposit of 300€ using the same Rapid Transfer system. The money was deducted from my Santander account, but it has yet to appear in my SuperBoss account.

Since then, the support team claims they are trying to rectify the issue but as yet, nothing has been resolved and the money has not shown up.

This situation is extremely frustrating.

Thank you.

Dear Mbidarra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I have already sent all the documentation you requested. They said they are in contact with the payment system, but the truth is they don't tell me anything!!

I find this situation extremely serious.

Please help me.

I fully understand your frustration, Mbidarra. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Mbidarra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.