HomeComplaintsSuperBoss Casino - Player’s criticizing false advertisement of bonus.

SuperBoss Casino - Player’s criticizing false advertisement of bonus.

Amount: €17

SuperBoss Casino
Safety Index:High
Submitted: 26 Dec 2022 | Case closed : 09 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece has tried to activate a bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

I never received the bonus money from the company and their response was that it's not their fault but the providers and they didn't even reimburse me

Automatic translation:
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1 year ago

Dear basilis1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Are your deposited funds still untouched inside your account?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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1 year ago

Dear basilis1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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