The player from Italy is not able to get to his funds. The complaint was closed as unresolved as the casino did not respond to us within the given time.
StreetBet Casino - Player’s winnings are being held.
Black points: 260
Amount: €700
StreetBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
Translation
Hi I would like to know information on the betting site / casino STREETBET as it is since March 2021 that they have been stopped, I have money to withdraw and they have been missing for months.
Kindly if you know more news than me or how to solve this problem please answer me, thanks.
Best regards.
Automatic translation:
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3 years ago
Dear salvucciod88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand completely what happened here. Could you please describe in more detail what is going on with this casino? Do I understand correctly it has been closed since March?
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hi Kristina,
yes, the site does not work and has not worked since March, only the chat worked until two weeks ago, but now the chat no longer works, the operators have disappeared, their phone never answers anyone and theirs too Whatsapp.
I urgently need to withdraw my money from my account I have 700 Euros, in fact Kristina if you see the screenshot I sent you see my withdrawal stopped and blocked since 07/22/2021.
(when I was able to talk to the operators in chat they replied that they didn't even know what was happening and why they stopped so suddenly).
Please Kristina you and your entire casinoguru team please help me to resolve this situation as I don't really know what to do, thank you very much in advance.
Best regards,
Purchase Savior
Automatic translation:
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3 years ago
Thank you very much salvucciod88 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello salvucciod88,
I'm Nick and I'll be assisting you from now on in your issue. I'll now try to contact the casino and let them know about this case.
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3 years ago
Unfortunately,
We haven't receive any respond from the casino yet. Please note that if we won't get any respond within the next 7 days, the complaint will be closed as unresolved which may negatively affect the casino's rating.
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3 years ago
Translation
ok thank you very kind, in the unlikely event that they do not respond within the next 7 days, what should I do to get my credit?
Automatic translation:
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3 years ago
Dear salvucciod88,
As you predicted, we did not get any respond from the casino. Unfortunately in this case there is nothing else our team can do as we don't have enough insight into the case. The only thing I can recommend is to contact the licencing authority of the casino or as both you and the casino reside in Italy, you might try other authorities aswell. I'm really sorry that we could not help you more but please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.
Best regards,
Nick
Casino.guru
