HomeComplaintsStickyWilds Casino - Player’s struggling to withdraw his winnings.

StickyWilds Casino - Player’s struggling to withdraw his winnings.

Amount: €79

StickyWilds Casino
Safety Index:High
Submitted: 26 Oct 2020 | Case closed : 18 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Finland is experiencing difficulties withdrawing his winnings due to a minimum withdrawal limit. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

The casino allows you to deposit securely using a Visa debit card and promises in your offer that by depositing € 25 you can try to double your money and if this fails, the € 25 will be refunded to you. Well after playing I got the money up to just over € 79 and I sent a withdrawal request. It took 1 day when the casino was informed that it was not possible to send money directly through my debit card information, but only direct debit with a minimum amount of € 100 is offered as a withdrawal method. That is, it is virtually impossible to get money out unless it is taken out as some kind of bit currency. A friend of mine who also played on that page experienced exactly the same problem and couldn’t get the € 25 he played back for himself.

Automatic translation:
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4 years ago

Dear Jonathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that limits for deposits and withdrawals are not managed by the casino exclusively. The payment providers may impose limits for the transactions. I have checked general terms and conditions, and this is what I found https://stickywilds.com/en/terms-and-conditions:

"The minimum withdrawal amount is 20 €/$ or equivalent in other currencies, unless explicitly stated otherwise in Terms & Conditions of the specific promotion. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 €/$/4500kr. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 100€/$/900kr."

I wish I could be of more help but please understand, that we can’t penalize the casino for minimum withdrawal limits. Have you tried to communicate this issue with the casino? Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago
Translation

Yes, I chatted at the casino with a customer service representative who just said that sometimes there is something wrong with withdrawal requests and they don’t go through. I was instructed to try to repatriate the same € 79 with the same method as before, i.e. directly to My Visa. As further instructions, it was given that if the repatriation does not go through, then I will come back to customer service to discuss. So now I am waiting for them to accept the withdrawal or not, after which I will be able to respond with more information!

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4 years ago

I wish you best of luck Jonathan. Please keep me updated. I will be waiting for your reply patiently. 

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4 years ago

Dear Jonathan,

Have there been any developments since our last conversation?

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4 years ago

Dear Jonathan,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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