The player from Germany requested withdrawal almost two weeks ago, and it’s been pending since but after some time player got his winnings.
Spintropolis Casino - Player’s withdrawal has been delayed.
Amount: €5,000
Spintropolis Casino
Safety Index:Very lowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I have been waiting for my payment since 03/01/2021 I don't know why it takes so long I get dismissed all the time in the chat it will be quick etc emails are not replied to ...
Automatic translation:
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3 years ago
Dear Deniz522,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC successfully? Have you ever made a withdrawal before?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Hi there,
yes I had successfully passed KYC ...
had already had 2 payouts before and it has never taken so long, it was almost the same amount, so I don't understand why it suddenly takes so long this time back then it took a maximum of 4 days
Automatic translation:
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3 years ago
Thank you very much Deniz522 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello deniz522,
I looked at your complaint and will do my best to help you. I would like to invite Spintropolis Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Translation
It's now been 15 days ... I am always told that it only takes 1-2 days, I don't understand why it is delayed this time ...
Edited
Automatic translation:
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3 years ago
Thank you for reaching out to us,
We will investigate the matter and update this post accordingly.
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3 years ago
Translation
22 days now every day I am told today or the next few days, why are you doing this ???
my emails are not replied to! I have already written 3 emails!
Automatic translation:
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3 years ago
Thank you for your patience,
We can confirm that payment of your withdrawal request was sent to the 3rd-party payment processor.
We are really sorry that you faced inconveniences while you were waiting for the winnings.
Kindly update us when you received the funds.
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3 years ago
Translation
Thank you so much money just on my account 😀
Many thanks to spintropolis and Casino Guru !!!
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3 years ago
Dear Deniz,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
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