HomeComplaintsSpinShake Casino - Player’s criticizing false bonus advertisement.

SpinShake Casino - Player’s criticizing false bonus advertisement.

Amount: €250

SpinShake Casino
Safety Index:High
Submitted: 25 Sep 2020 | Case closed : 11 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Payout is delayed and there were no free spins for the welcome bonus despite repeated requests. Then I should receive 50 free spins for the silver status, these were not activated either. Conclusion this casino is kidding its players

Automatic translation:
Public
Public
4 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Please forward its name or a specific link to petronela.k@casino.guru. Additionally, please attach all the relevant communication between you and the casino.

I realize that it might seem like a lot of queries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Public
Public
4 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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