The player from Germany submitted a complaint to Scatterhall in March, which remains unresolved. Additionally, they have a pending payout at Spinpirate that has not been processed. Despite having access to their casino account, they receive the same response daily. Player’s complaint has been resolved successfully.
Spinpirate Casino - Player’s withdrawal has been delayed.
Amount: €680
Spinpirate Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Hello I submitted a complaint to Scatterhall in March which has not been resolved. At the same time I had a payout here at Spinpirate which has not been processed to this day. I have access to my casino account but I hear the same thing every day. I know this money is gone but I want to file a complaint. Through a wonder of the world, Spinpirate reports that is the hope. I'm only scammed by casinos what's the point
Automatic translation:
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11 months ago
Dear Patrick800,
Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints.
As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly:
Players complain about extremely long withdrawal times
We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time
Delayed withdrawals
The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation.
I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually. Could you please email a screenshot of your withdrawal request to petronela.k@casino.guru? Thank you for your cooperation and prompt response.
Best regards,
Petronela
Public
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11 months ago
Translation
I know they have a bad rating but when I played it was recommended. I insulted the casino a lot out of anger that's why they blocked my account and I don't have access. With the other complaint the same problem!
Automatic translation:
Public
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11 months ago
Translation
Miracle Miracle Miracle Miracle Miracle Miracle I received my money! After months of waiting i actually got my money am perplexed haha i don't know if the reason is the complaint but they paid me after weeks of waiting even though i strongly believed i will never get it thank you thank you
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Public
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11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Patrick800, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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