HomeComplaintsSpinpirate Casino - Player’s withdrawal has been delayed.

Spinpirate Casino - Player’s withdrawal has been delayed.

Amount: €680

Spinpirate Casino
Safety Index:Very low
Submitted: 17 May 2023 | Resolved : 19 May 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany submitted a complaint to Scatterhall in March, which remains unresolved. Additionally, they have a pending payout at Spinpirate that has not been processed. Despite having access to their casino account, they receive the same response daily. Player’s complaint has been resolved successfully.

Public
Public
1 year ago
Translation

Hello I submitted a complaint to Scatterhall in March which has not been resolved. At the same time I had a payout here at Spinpirate which has not been processed to this day. I have access to my casino account but I hear the same thing every day. I know this money is gone but I want to file a complaint. Through a wonder of the world, Spinpirate reports that is the hope. I'm only scammed by casinos what's the point

Automatic translation:
Public
Public
1 year ago

Dear Patrick800,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints.

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly:

 

Players complain about extremely long withdrawal times
We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time
Delayed withdrawals
The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation.


file

 

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually. Could you please email a screenshot of your withdrawal request to petronela.k@casino.guru? Thank you for your cooperation and prompt response.

Best regards,

Petronela

Public
Public
1 year ago
Translation

I know they have a bad rating but when I played it was recommended. I insulted the casino a lot out of anger that's why they blocked my account and I don't have access. With the other complaint the same problem!

Automatic translation:
Public
Public
1 year ago
Translation

Miracle Miracle Miracle Miracle Miracle Miracle I received my money! After months of waiting i actually got my money am perplexed haha i don't know if the reason is the complaint but they paid me after weeks of waiting even though i strongly believed i will never get it thank you thank you

Automatic translation:
Public
Public
1 year ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Patrick800, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news