Spinoloco Casino

Case summary

The player from Ireland had won 2000 euros but faced issues as the casino was withholding these winnings. The Complaints Team had attempted to gather more information by asking the player several questions regarding the status of his account and the nature of the winnings. However, due to a lack of response from the player, the complaint was unable to be investigated further and was subsequently rejected.

Discussion

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seanwhelan1972

Bronze

Ireland

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11 months ago

Absolutely horrendous casino, I won 2000 euros and they are withholding my funds.

complete SCAM DO NOT GAMBLE ON THIS SITE STAY AWAY!!!

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Kristina

Complaint Resolution Center Team Lead

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11 months ago

Dear seanwhelan1972,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please clarify if the casino confiscated your winnings or if your withdrawal has been pending for too long?
Do you currently have access to your casino account?
Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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10 months ago

Dear seanwhelan1972,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Complaint Resolution Center Team Lead

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Spinoloco Casino - Player's winnings are being confiscated.

Player stopped responding

Amount: €2,000

Case summary