HomeComplaintsSpin996 Casino - Player was accused of bonus hunting.

Spin996 Casino - Player was accused of bonus hunting.

Amount: 3,400 RM

Spin996 Casino
Safety Index:Below average
Submitted: 29 Sep 2019 | Case closed : 19 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

Lee, a player from Malaysia, wanted to withdraw his bonus winnings but the casino blocked his account for the reason of bonus hunting.

Public
Public
4 years ago

direct block my id cant login
when i want withdraw told me do many shit step
when i done the step.say i do single bet..need play more turnover
when done turnover want withdraw
and tell me im bonus hunter kick me directly and block my id
pls becaful this website spin996

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Public
4 years ago

Hello Lee.

 

Thank you very much for submitting your complaint through our website. We are sorry about the way you've been treated by the casino. Did you receive any further explanation why the casino considered you to be a bonus hunter?

 

Best regards, Jozef

 

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Public
4 years ago

Dear Lee,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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Public
3 years ago

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Private
Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
3 years ago

Hello Lee.


Please, could you react?

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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