Lee, a player from Malaysia, wanted to withdraw his bonus winnings but the casino blocked his account for the reason of bonus hunting.
direct block my id cant login
when i want withdraw told me do many shit step
when i done the step.say i do single bet..need play more turnover
when done turnover want withdraw
and tell me im bonus hunter kick me directly and block my id
pls becaful this website spin996
Hello Lee.
Thank you very much for submitting your complaint through our website. We are sorry about the way you've been treated by the casino. Did you receive any further explanation why the casino considered you to be a bonus hunter?
Best regards, Jozef
Dear Lee,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.