Spin Samurai Casino - Player’s dissatisfied with the length of withdrawals.

constantly get told my withdrawal has been approved and pending by processing team which usually takes 1-3 business days, its been 5 days now and still pending... CASINO IS FRAUDULENT

Dear Daylia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

In one of your screenshots it is mentioned, that to bank transfer processor it can take up to 3 business days to process the payment, and to the bank itself it can take up to 10 additional business days (so it can take up 13 business days until you receive your payment).

If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding and patience.

Best regards,

Kristina

Dear Daylia,

Is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.