Spin Million Casino - Player’s withdrawal has been delayed.

First I tried to withdraw $5,000, then they tell me I can't withdraw more than 100 because some free spins were used, so they stole $4,900. I turned the 100 into 500 and requested cash out 15 days ago. They said the money has been issued and I should contact my bank. Stay away from this shitty scamming website at all costs

Dear Dale,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Unfortunately, most No Deposit Bonuses like free spins or Free Bonus Money come with a maximum withdrawal limit.

Have you tried contacting your bank as suggested?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

In the meantime, I would recommend checking our review for Spin Million Casino https://casino.guru/spin-million-casino-review. As you can see from all of the information in our review, Spin Million Casino has a very bad reputation. We don't recommend playing here.

Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.

Best regards,

Kristina

Hello Dale,

I received your email, thank you very much. I would like to know if you tried asking your bank about the transaction with the details the casino provided in the live chat.

An email from Dale:

"Hi Kristina, I just talked to my bank and they have no record of anything coming from the casino"

Thank you very much for your email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply directly to this thread in the future. This is the quickest and easiest way for us to communicate.

Hello Dale.

Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

We would like to ask the Spin Million Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Dale.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Your last option is to file an official complaint at the licensing authority of the casino (Curacao). I will gladly help you with it. Please, let me know if you have any questions or require further assistance. 

Best regars, Jozef

Casino.Guru

jozef.k@casino.guru