The player from Italy has been accused of breaching bonus terms by placing a single bet greater than the allowed ones. After a closer examination, we ended up rejecting this complaint as unjustified.
Spin Million Casino - Player’s bonus winnings have been voided.
Amount: €1,400
Spin Million Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spin Million Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I paid with bonus I arrived at a win and could not be withdrawn due to the total bet exceeded the requirements I made a withdrawal then canceled by contacting the live chat it told me that I had to send other documents and reach another 300 euros of total stake ... Done ... Requested another withdrawal then re-canceled telling me that I had violated the terms and conditions .... Taking away the whole amount 1400 € and leaving me 30euro .. Is it possible to verify and do something? I've seen other people robbed by these
Automatic translation:
Public
Public
4 years ago
Dear Gabriele,
Thank you very much for submitting your complaint. I fully understand how difficult the whole situation must be for you. I carefully checked the Bonus Terms on the website, and this is what I found https://www.spinmillion13.com/en/terms-and-conditions:
„Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited which should not exceed 8 EUR, 8 USD, 8AUD, 8CAD, 80 NOK, 580 RUB (as applicable). Therefore, placing a bet of 8 EUR while there’s an Active Bonus of 100 EUR in effect is considered acceptable practice. In addition, players from Sweden, Finland and Norway, are allowed to place single bets lower than 20% of the total value of the Active Bonus credited which should not exceed 5 EUR, 50 SEK."
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.
If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.
Please do not hesitate to contact me you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
Public
Public
4 years ago
Translation
What I wanted to understand was if it was acceptable that they cancel me such a large sum instead of maybe the bonus spins .. I understand that I will be wrong but on a bonus of 100 making all 1400 disappear is a bit absurd ... Thanks for yours time and your work
Automatic translation:
Public
Public
4 years ago
Unfortunately, Gabriele, there is nothing we can do for you regarding confiscated winnings. If you are aware of placing higher than allowed bets while wagering a bonus, casino has the right to cancel all the winnings associated with promotional offer.
I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.
