The player from Mexico encounters difficulties withdrawing winnings after reaching a limit of 900 Mexican pesos, prompting him to stop playing. He discovers that a new casino, Japock City, is the same entity under a different name, with identical withdrawal limits, leading him to feel mocked and unfairly treated.
Spin Casino MX - Player faces withdrawal limit issues and account restrictions.
Amount: Mex$900
Spin Casino MX
Safety Index:Above averageSafety Index
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7.9
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Case opened
Current status
Waiting for player to reply
6d 19h 1m 38s
Case summary
4 hours ago
Public
Public
5 hours ago
Translation
The issue began when I started winning. I noticed that the withdrawal amount was increasing until it reached 900 Mexican pesos. Unable to believe it, I attempted to withdraw two or three times that amount, but it became increasingly difficult. Because of this, I had to stop playing at the casino. They no longer applied the bonuses offered for deposits, and I sent them an email complaining. The curious thing was that I saw an advertisement for a new casino named Japock City, which I joined. To my surprise, it was the same casino under a different name. Being new, supposedly, before depositing or playing, I checked the amount I could withdraw, and guess what? It was the same, 900 pesos. It seemed like a mockery to me. The casino is supposed to be new. I don’t know how they operate or how they can be the same with a different name and impose the same withdrawal limit that they had at the mentioned casino. I think it’s unfair, all because I was lucky enough to win. So, it's a lie that they like to see their customers happy.
Automatic translation:
Public
Public
4 hours ago
Dear azulpsicopata,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
azulpsicopata has 6d 19h 1m 38s to reply
