The player from Italy has tried to redeem advertised bonus without being successful. The complaint was successfully resolved.
Snai Casino - Player’s criticizing false advertisement of bonus.
Amount: €15
Snai Casino
Safety Index:Above averageSafety Index
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6.7
Snai Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello everyone, more than a complaint, it is a warning for everyone. On Snai's homepage it is advertised that They give € 15 to the registration by sending the CI document to the online portal, well it is NOT true. Briefly, I am writing why. So after registering and sending a copy of the documents you will receive an email telling you that within 5 days you will be credited with € 5 (as a welcome bonus) to use on sports betting, I entered their online site and tried to open at least one Twenty (20) of slots and I was unable to open one. Either they stop on "loading" or a "connection failed" message comes out. So I write to their chat (and honestly I never knew who I was writing with, neither name nor reference number), however I explain to them that I can't access the slots and even more I can't use the welcome bonuses. The point is this: They give you € 5 within 5 days from registration; € 5 to try on the slots called "blue casino" and € 5 to be used as a test on the "Green Slots" but ONLY AFTER you have made the first top-up to be put on your gaming account. But how.....???? WERE NOT € 15 WITHOUT DEPOSIT ..... ???? After 36 hours I was annoyed to continue trying to open only one slot and I sent him a letter via email to withdraw from the contract.
SNAI is better off dealing with sports betting, slots are not for them. I sincerely hope for them that they have closed my Account and Game Account as I requested, otherwise it will become a dormant account for the next 36 months.
A tip ..... If you like Slots, forget about SNAI.
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4 years ago
Hello,
Thank you very much for your feedback. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players.
Since you have requested your account to be closed, would you like to keep this complaint opened until your request will be granted? Please let me know how you would like to proceed. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hello Mr. Petronela, YES I wish to close my Account and Game Account permanently. And possibly also the deletion of all my personal data from their databases.
Thank you in advance
Best regards
Andrew ***
Edited by a Casino Guru admin
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4 years ago
Translation
AS YOU CAN SEE, THEY REQUIRE A DEPOSIT REFILL TO BE ABLE TO USE THE WELCOME BONUS.
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4 years ago
Thank you very much for your quick reply. I will now transfer your complaint to my colleague Juli who will be at your assistance with closing the account. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello,
I looked at your complaint and will do my best to help you. I will set the timer for 6 days and if there is no reply by Monday next week, please get back to me and we will contact the casino. Does it sound acceptable?
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4 years ago
Translation
Of course Juli, I trust in you and your professional experience.
See you soon....
Andrew
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4 years ago
Translation
Hello Juli, the day before yesterday I received this communication, I sincerely hope that SNAI with the term "LOCKED" has wanted to notify me of the total closure of the account and the Game Account. 
Pending your kind reply, I send you my most
Yours sincerely.
Andrew.
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