Sloty Casino - Player’s deposit has never been credited to his casino account.

I made deposit of 21,000 INR on 5th March 2021, amount got deducted from my card but funds were not credited to my sloty account, when I enquire about my funds to sloty support as they didn't show transaction in transaction history they said that funds never received to them and that refund will happen within 5 working days, All days have passed but refunds has not been received.

As a proof of transaction I am attaching sloty support email, successful transaction email received from my card provider and latest card statement.

Dear Anupam,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I have contacted my card company via call center support, they have said that transaction was success and also I have attached in my complaint settled transaction details as shown in my card statement - transaction no 3 in settled transaction, it's already settled.

In my complaint you will find card statement, which shows that transaction is already settled

Thank you very much, Anupam, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello anupam,

I looked at your complaint and will do my best to help you. I would like to invite Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

We would like to ask the Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear anupam,

We have looked into your account and can confirm that the funds are on your casino account.

Should you have any further queries, please do not hesitate to contact us.

Regards,

Sloty Support Team

Yes today I received my funds, kindly close this complaint as resolved. Thanks again.

Dear anupam,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru