HomeComplaintsSlotsTitan Casino - Player’s withdrawal has been delayed.

SlotsTitan Casino - Player’s withdrawal has been delayed.

Black points: 78

Amount: £800

SlotsTitan Casino
Safety Index:Very low
Submitted: 12 May 2022 | Unresolved : 03 Jun 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from UK has been waiting for her withdrawal for a month. Casino didn't respond.

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2 years ago

Hi.I have been waiting for my money for more than a month(400 pending 400 slotstitan accaunt)

they do not respond to emails

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2 years ago

Dear uguns79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

I have sent the documents for inspection a month back

I have not withdrawn money before

Chat replies wait email

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2 years ago

Thank you for your reply, uguns79. Have you received any confirmation regarding successful verification? Have you accumulated your winnings with or without an active bonus, please?

Also, I am sorry, but I haven't found any emails from you. Could you please forward them again? My email address is kristina.s@casino.guru. Thank you in advance.

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2 years ago

I have not received an answer from themfile

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2 years ago

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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2 years ago

the documents were sent to his email but there was no reply,

was an active bonus which bets I made

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2 years ago

Could you please advise which documents have you provided and when exactly?

What is the current status of your withdrawal request, please? Is it still marked as pending in your account?

Edited by a Casino Guru admin
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2 years ago

Status pending

sent passport copy,adress letter and card photo

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2 years ago

Thank you very much uguns79 for your cooperation. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Thanks

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2 years ago

Hello uguns79,

I looked at your complaint and will do my best to help you. I would like to invite SlotsTitan Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago

Hi.my money stays more than a month in pending mode

they do not reply to mail

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2 years ago

is there anything known?

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2 years ago

We would like to ask the SlotsTitan Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

what else can you do write where to pay the money

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2 years ago

Dear uguns79,

I'm afraid that at this point we are not able to help you get your winnings. This Casino is not licensed, its rating is very bad and they are not responding to our queries. I can only recommend you always check our review before playing in any online casino.

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2 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

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