The player from Canada has requested withdrawal three weeks ago. It has been pending since. The issue was resolved, the player received his funds.
Trying to receive my money been almost 3 weeks now sent in all documents at 1st the said documents to blurry and stuff resent the exact same ones 3 days later or maybe more they say my account is verified they are days responding back on emails like I said been almost 3 weeks playing this get my money back game
Dear Rob,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for a time frame regarding your delayed withdrawal, but, before we do that please could you confirm that your account has been verified successfully? It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Nevertheless, I believe we will be able to help you to receive your money as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Hi yes everything was verified they did need my swift bank number which I did send over a week ago i 1st withdrew money close to 4 weeks ago i speak to the people in the chat room and the just keep telling me they will pass on my concerns I'm thinking maybe 2 times if heard back from them basically saying they are processing it as of monday it kinda funny will be 4 weeks i truly dont think they are trying to rip me off thinking just a poorly run business and yes this is my 1st withdraw i did join another site recently amazing made a withdraw money was in my bank account in less than 48 hours and I sent the exact info as I did to slot joint kinda funny documents I 1st sent to slot joint they said no good pics blurry my bank statement didnt show 4 corners haaaa it was a pdf file right off my phone clearly showed everything so I resent the exact same document back again and they said everything was good haaaaaa thank you kindly for you help in saying that i feel if you contact them they may just go f him let's make him wait longer haaaa its 1000 dollars I have tried up with them 500 in my account and 500 pending thx again
Thank you very much Rob for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hi Rob,
I got familiar with your case. Let's see what the casino's standpoint is. I would like to ask the Slotjoint Casino to reply to this complaint.
We would like to ask again the Slotjoint Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.
Hi Rob,
I chatted with representatives of the casino on Skype. There should write a reply soon.
Hello Rob,
I heard back from the support team and they mentioned that this complaint is now resolved. We sent the payout the moment the requested information from you was received.
Yours truly,
SlotJoint Casino
Thank you Slotjoint team for the reply. Rob, please let me know if you received your winnings.