The player from British Columbia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. After submitting her complaint, she reported that the issue had been resolved and she had received her withdrawal 13 days after the request. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in their system. The delay had been attributed to slow and vague responses from the casino's support team.
Slotimo Casino - Player’s winnings haven’t been received yet.
Amount: Can$2,000
Slotimo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Slotimo Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I am verified and have been waiting over a week for the withdrawal. Same problem every day I write and they say it's being processed. but they have to check everything. It is unusual to wait this long after verification.
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1 year ago
Dear Sassygb,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
This is now resolved - sorry to have wasted you time. Just very slow and vague answers from their support people.
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1 year ago
Dear Sassygb,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
