Slot10 Casino - Player's winnings have been voided and account closed.

Once again scammed by the slot10 betting site the first time they scammed me 4200 euros saying that I opened two accounts claim made by you casino guru you just told me that the case is closed and that slot10 was unable to provide evidence from you requests. In the meantime, I reopened the account on slot10, I loaded and won 850 euros, NB different pc address different ip address different conclusion of the fraudulent closed account of another 850 euros, then I remembered to have opened a game account on select.bet also closed on select .bet withdrawal made 400 euro then double scam I go to chat on both sites and I realize that it is always them because the same person comes out in the chat and then I deepen the research and I discover that they have at least 10 skins all the same but with different domain as I could know it's always them They only cash out as soon as there are winnings of a certain level they close the account and scam the player by always saying the same thing that you have opened two accounts, but how is it possible that these people of m ... A do this mega scam and no one intervenes? This complaint will also end up not being resolved because even here they will not be able to provide evidence and the case will be closed as unsolved, I hope the whole world reads all this to make sure they are not scammed like me. 😛

Dear Viviana,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Before we would move forward in your case, allow me to ask you a few more question. You mentioned that you have re-opened your casino account - does it mean you re-opened your old account or you created a new one in the casino? Does the casino close your account when you tried to withdrawal? Thank you in advance for your reply.

Best regards,

Nick

I opened a new account I uploaded I won I withdrew the amount won and after about a week they closed my account, on the same day they closed my account on select.bet

Dear Viviana,

Do you have any remaining balance on your Slot10 account? However, we have not received any proof on your first complaint, but this situation is different as you have created a new account there. In this case it's a clear violation of the casino terms as you created multiple accounts.

You can clearly read it in the casino terms and conditions section (https://slot10.com/casino/home)

"3.4. A Customer may open only one account on the Website and with the Company."

Did the casino informed you about why did they close your account this time?

Looking forward your answer.

Best regards,

Nick

Dear Viviana,

Do I understand it correctly that you withdrew your balance before the casino closed your account?

Yes I have withdrawn the sum of 850 euros the problem is that they have also closed the select.bet account of which I had withdrawn 400 euros and there were still 240 euros in the account and it is clear that they closed both because they are connected also because on select.bet they had already paid me 200 euros

Dear Viviana,

If you are experiencing problem with Select.bet Casino, I would kindly ask you to create a new complaint on that casino. This complaint will be marked as "resolved" as you have received your winnings from Slot10 Casino.

Best regards,

Nick.

We reopened the complaint on the player's request. The player informed us that there were a misunderstanding and she did not receive her 850€ winnings.

Thank you very much Viviana for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Viviana.

I want to ask you, did you opened the new account in Slots10 with the same details as the old one?

Did you close the old account? Are you still using the same internet connection?

Yes, I opened an account with a different connection, but I didn't close the existing account. I closed them.

Did you use the same details for your new account? Are you sure you didn't use the same wifi, internet provider than the before? You should close the existing account before creating another one. 

Did you use any kind of bonuses on the first/second account?

Yes, I used the same details for the new account, and I used a different internet connection than the first. I repeat the accunt the year closed to them which was what I reopened the case that I did not receive an answer from you where I had withdrawn 4200 euros from the gaming account and I have not been paid because they closed the account. And I didn't use any kind of bonus in either the first or the second.

I want to ask the casino representants to look closer on this case. Based on Viviana wrote, we believe that despite the fact that your anti-fraud system probably marked her, there is a space for negotiation and maybe exception in this case.

Dear Viviana,

Thank you for reaching us.

We would like to remind you again, the following statement provided to you via email at 25 August, 2020 16:43h.

Here's the initial email:

Dear Viviana,

We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account. In addition, the same HTTP cookie was detected in the cache of both of these account.

You may refer to the "Account and Personal Information" section in our Terms & Conditions:

"3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer."

Here is a link for reference: https://slot10.com/pages/terms-and-conditions

In accordance with out policy your account has been closed and your initial deposit for 20€ have been returned to your ecoPayz account.

Company's decision is final and will not be a subject of any alterations.

_____________________________________________________________________

With all the information provided above and as per our AntiFraud department, our decision stays final and it's not a subject for any further discussion.

Hope you will find this informative.

Best,

SLOT10 Casino Team

Hello Viviana.

I was able to get a missing proof from Slot10 Casino and later the similar proof from Select.bet Casino as well. These casinos use a same platform but act as independent casinos. Because of the same platform the same tool detected another accounts related to your one. In this case we believe that the casino has a right to confiscate your winnings.

Dear casino guru I was not aware of this also because select.bet had already paid me previously so if I was aware of this I would never open the game account even on slot10 in the end they are two separate sites but they work with the same platform but It is not fair that I have to lose my winnings, so to prove their good faith and by not claiming that it is a game to cheat people they paid me a win and opened a gambling account for me.

Dear Viviana.

They showed us a very solid proof that you are part of organised group. Usually we are very careful when casino with a very low rating giving us any type of proof. In this case we were able to get our own proof. We also identified other people in our system related to you we and have a proof that what you/they are saying is not truth. 

We are trying to help a people which have a problems but we are not protecting these who want to gain a benefit by cheating.

Consider this reply as final. We are closing this comlaint as "unjustified."

All accounts related to this fraud scheme will be banned from our system.