The player from Germany has deposited €25 without accepting any bonus. When he’s tried to withdraw his winnings, he was told it won’t be possible without wagering deposit 5x. After a closer examination, we rejected this complaint as unjustified.
Slot10 Casino - Player’s enquiring about obligatory deposit wagering before withdrawing his funds.
Amount: €300
Slot10 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I loaded 25 euros and made 300 on it, then I wanted to withdraw and was rejected because I should convert my deposit 5 times, as far as too good but now my 300 euros are gone ???
Automatic translation:
Public
Public
3 years ago
Dear Dominik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"A customer can withdraw money from his account only after he has rolled each of his deposits at least 5 times. Wagers with minimum/no risk are not counted towards the rollover. If the player doesn’t meet this requirement, Slot10 reserves the right to charge the withdrawal request with up to 8% administrative fee."
It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money. Your active balance should be available to you once you complete wagering requirements. Could you please confirm that your account is still accessible and your balance active?
Lastly, let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
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