Slot10 Casino - Player’s deposit has never been credited to her casino account.

Money was deposited from my bank account. Money is out of my bank account and was never deposited into casino account!!!

Dear Liezl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi I used easy Eft like I do with most internet payments. I will have to go to the bank to get hold of bank statements because I don't have any other proof

Thank you, Liezl, for your reply. I will be waiting for the payment receipt patiently.

Dear Liezl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much, Liezl, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

It is a pleasure. Thank you for helping..

Hello Liezl,

I looked at your complaint and will do my best to help you. I would like to invite Slot10 Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

Money is out of my bank acc but casino acc was never credited with that money...

We would like to ask the Slot10 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi tx problem was resolved. They credited my account with the lost money

Dear Liezl,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru