The player from Italy has been awarded with free spins. During the game, the player experienced technical issues. Player’s complaint has been resolved successfully.
I had received free spins on the netent secret of the stones slot, accumulating 138 euros and with a free spin missing when the reel started spinning, telling me to reduce the bet which cannot happen during free spins and despite having credit
Dear Cassio,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you have tried contacting the casino regarding this issue? In cases like this, usually the casino contacts the game provider for further investigation. If you have done this already, please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Email from the player:
"Thanks for your interest but after 7 days they solved the problem
Thanks again"
Dear Cassio,
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Cassio for your confirmation, please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.