Pietro, a player from Italy, requested a withdrawal of quite a big amount and he is complaining about the payment taking too long.
Slot Yes IT Casino - Delayed withdrawal.
Amount: €10,000
Slot Yes IT Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
my name is Pietro A***** born on ****** and I am registered with the nickname cc******.
On the 21st I made a withdrawal from € 10000 Considering that on Saturday and Sunday your site is not working, you say that you process everything within 2 to 5 working days. Today is the fifth day since I have received that since it is a large employee still time to accredit there at this point I turn directly to the AAMS to make a complaint
Edited by a Casino Guru admin
Automatic translation:
Public
Public
5 years ago
Hello, Pietro.
Thank you very much for submitting your complaint through our website. We completely understand your frustration and we are sorry to hear that they let you wait.
We would like to ask you about the KYC procedure. In case you are making your first withdrawal, you need to verify your identity. In some cases, the casino launches a deep verification process, which could take some time (this procedure is needed by law to prevent money laundering and frauds).
Are you sure that you successfully passed the KYC procedure? We recommend you also check the e-mail spam folder; the casino may have sent you an e-mail specifying the kind of documents you need to send to them. This might include not only bank transfer details, but also your passport/ID, utility bill or other documents.
Regards, Jozef
