Silveredge Casino - Player’s withdrawal has been rejected.

first i won $730 then because it long waiting i ask if i can play my wining one of the manager said its giod to cancel withdrawv then play so i won but its said they have to iunvestegate then when i ask the manager the team wil investigate, so i agree that set aside the $730, then i deposit another for $50 but they not allowes me no rules im only allows 20X wagering and after that i won again,, then i talk to the manager said to me that i have to wait for pending withdrawal investigation . after two weeks i follow up again said to me if i want they will redeposit my 500$ wining in 4 instalment $125 eachj with the bonus so that i can play then after that i agree and play then i won again amount of $1250.00 so now after two weeks i talk to the manager of my account he said the team not allowed me for withdrawal they said i have a diffrent software and im mad of that i sAId i played fair im ordinary people just played in myn laptop and said i will fight and complaint !!

Dear Jigger,

Thank you for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you advise if you have redeemed any promotional offers when depositing funds into your account? What exactly did you mean by "have a different software"?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

i dont know why they say that because maybe i won straight in a row but before that i loose money the 730 of winning i deposit NO RULES 50$ i thnks and i did withdrawal 730 then after of waiting i ask the monager is it posible to play to canceled the withdraw and play one of the manager says its ok then when i won i withdraw 999 so when they found out the situation they said the team will be investigate so i agree coz maybe they found a holes to have that situation .. so i talk again to the manager its ok ill wait so i ask if i can again play and deposit since pending .. well they agree i deposit 50$ 500% bonus so 20x wagering so i met the playtrhough i won 500$ so i ask the manager set asside the winning 500$ ... then they offer me while im waiting the 500$ i will reddemed by 4 times deposit and i can play so i agree again ,, so 4 times of $500 is $125 my first redeposit and they give me 500% so if i met the 20x playthrough the $125 is withdrawable 10x of my deposits 125. so i won again so thats gonna be $1250.00 then i call the other manager who gave that deal he said im pending i have to wait so after 3 days i cal mr s***h the manager of my account he said im not allowed to get any withdrawal coz the team said im using diffrent software ? so i said its unfair im just lucky coz before i won i loose $1400.. please help me

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

Thank you, Jigger, for forwarding the screenshots. I’m interested in any relevant communication related to an accusation that you’ve been using "different software". Please forward it too. 

Dear Jigger,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.