ShinyWilds Casino - Player’s deposit is confiscated.

878 Euros deposited, never credited. Casino refuse to send money back. They want full bank history (scam!) withour any reason. payment provider confirmed funds were sent to the merchant

Dear ScamCasino-Punisher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

When i remember correctly i filed two screenshots with this complaint. There you see the confirmation of the payment provider PayOp that everything is processed, the funds are already transfered to the casino and should appear in my account. But they dont. Thats the issue. The payment provider already confirmed again, that the funds are processed and not at the gateway anymore, therefore they did their job and cannot refund anything oft course. The casino got the money and neiter want to credit nor want to refund.

Dear ScamCasino-Punisher,

Did you also forward these documents to the casino (e-mail support not live chat)?

Please keep in mind, as advised above, locating lost transactions may take up to a month to be credited either to your casino account or back the the payment provider.

If it's been less, I can only advise to wait.

Regards,

Nick

Selbstverständlich. Ich habe versucht, das Thema mit dem Casino und mit dem Zahlungsanbieter zu klären. Erst als das fehlschlug, habe ich mich zu dieser Beschwerde hier bei euch entschieden!

Dear ScamCasino-Punisher,

Please forward your payment provider statement in full since the deposit occurred as evidence that the money did not arrive back to it to [email protected].

Awaiting your response.

Regards,

Nick

Dear ScamCasino-Punisher,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.