The player from Germany had their winnings confiscated without further explanation. The investigation revealed that player was using betting patterns and that's why they confiscate player's winnings. We consider this rule as against fair gambling codex and we're closing this complaint as unresolved.
SELECT.bet Casino - Player’s winnings have been confiscated.
Black points: 281
Amount: €1,600
SELECT.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Against fair gambling
UNRESOLVED
Case summary
1 year ago
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3 years ago
Translation
Hello and good evening.
Yesterday I deposited 25 euros at Select.bet. Then I got a sports bonus of 25 euros. I didn't want that at all, I thought I would get a casino bonus. The sports bonus was listed separately so that I only played in the casino with my 25 euros deposited I won about 1780 euros. Then I tried to withdraw 1600 euros via TRustly. Unfortunately, this did not work because according to the site there was an active promotion. (Sports bonus). I finished this and I was able to start the payout process. After several attempts went it then via the account of my wife then via trustly.Gstern then contacted a support by email. I sent all documents including marriage certificate and my wife's data. This threw everything as agreed with the support. Then they wanted an invoice. So I sent After that I don't hear anything until another support person wrote to me:
We'll reach out to you regarding your most recent withdrawal request.
Our casino team has determined that your activity is in conflict with the site's terms and conditions of use. Please see the reference usually below:
3. Account and personal data, rule:
"3.18 Select.bet reserves the right to review transaction records and logs if necessary for any reason.
In the event, following these verifications, the account is identified or suspected as a result of non-recreational gaming or betting style or collaboration between the parties, all winnings and / or bonuses will be revoked at Select's sole discretion. "
Please also note that since manipulation was found, we were obliged to redeem your winnings and the amount of 25 EUR was returned to your betting account.
Because the ASSUME that something is wrong, all the money is gone?
What have I done wrong .
After another conversation with the support directly on their website, was I informed that I had violated the bonus?
Automatic translation:
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3 years ago
Dear Giukev ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify why you have submitted your marriage certificate? Have you deposited or attempted to withdraw with your wife’s payment method? Has your wife an account in the same casino?
Hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronella,
I deposited with my bank card (Santander). My bank was not accepted when paying out via trustly, so I gave my wife's bank details. I communicated that with the support by email another day and they said it would not be a problem. I will then send all the data to my wife (based on pictures) and myself. I also sent the marriage certificate because her old name is still on her card.
We got married on 08/22/2020 and due to corona we are currently waiting for all new cards. Have already applied for.
LG
Giukev
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3 years ago
Thank you very much, Giukev, for getting back to us. Could you please forward the email regarding a possibility to withdraw funds to your wife’s card to petronela.k@casino.guru? Thank you in advance.
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3 years ago
Translation
Hello petronella, I have sent you the whole email progress
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3 years ago
Thank you very much, Giukev, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello giukev2505,
I looked at your complaint and will do my best to help you. I would like to invite Select.Bet Casino into this conversation. Can you please specify why did you confiscate player’s winnings?
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3 years ago
Hello giukev2505,
Casino contacted me and they stated that you broke TCs and you were using "betting patterns" - it means that you were staking 0,3 and 1 euro bets and that's the reason why they confiscated your winnings. We consider this rule as against fair gambling codex. However, Casino refused to return your winnings, so we have to close this complaint as unresolved. This will have negative effect on Casino's rating.
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