The player from Germany has been accused of breaching bonus terms and conditions. Subsequently, all the promotional winnings have been cancelled. We rejected this complaint as it was sports betting related.
SELECT.bet Casino - Player’s bonus winnings have been confiscated.
Amount: €600
SELECT.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello, I deposited € 100 at SelectBet and got a € 100 bonus which I had to unlock with € 1600 profit. I managed to do this and came up with a plus of several hundred euros, I wanted to cash out € 600. Now I got an email that I broke the rules and all the money I had earned about 1000 € will be canceled and I get the deposit back. After a long chat with support, it stayed that way. When I asked what would happen if I hadn't managed to get the bonus, whether I would have gotten the deposit back was not received. Can you help me with this or is it pointless, I feel kind of ripped off. Thanks for your help
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3 years ago
Dear Danny,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated and played? Have you redeemed any other promotional offers in this casino in the past? Did you receive any explanation which exact rule has been breached and why your winnings have been cancelled?
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello, thank you for helping or supporting me. The bonus was Select100. That was my first bonus on the site. I am accused of violating the bonus rules.
Was standing. (...)
Dec 19, 2020, 14:57 GMT + 2
Dear Danny,
We are reaching you in regard to your recently claimed bonus and withdrawal request.
Our trading team detected that your betting activity, related to bonus SELECT100 is in conflict with the site's general terms of use. Please see the reference in the rule below:
8.8.2. Sports bonus manipulation amongst others, may consist of:
Placing bets listed as Restricted Gameplay in the specific promotion's rules
Placing bets on opposite outcomes or repetitive bets
Placing bets on your real + virtual balance more than twice in a row
Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus
Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus
Also note that, since a bonus manipulation has been established, we were obligated to redeem your winnings and the amount of 100 € has been returned to your betting account.
For your reference, please see point: 8.8.3. In case of bonus manipulation Select.bet reserves the right to deduct all winnings accumulated.
You may refer to our Terms of Use for more information: https://www.select.bet/en/pages/terms-and-conditions
Regards,
Stan D. | Pay-outs Team
The real problem in my eyes is what if I hadn't won and thus didn't unlock the bonus, I would get the deposit back. I was also only able to place bets that complied with the bonus rules, if this wasn't the case I was shown above, your bet did not comply with the bonus rules. I am not aware of any guilt or I have broken rules on purpose. Unfortunately, I found out from your side too late that I was not the first to deal with these problems.
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3 years ago
Dear Danny,
Do I understand correctly that this case is related to sports betting? Have you played in the casino section as well, or sports only?
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3 years ago
Translation
Hello, I only bet on sports betting and did not use any other offer of the casino.
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3 years ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
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3 years ago
I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind if a dispute, we are forced to reject your complaint now. Thank you for your understanding.
