The player from Italy has been blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
It is a year that they closed my account on selectbet for no reason where I had accumulated € 17,000 never downloaded. I have tried several times to write them via e-mail also through legal. You know what they respond. Contact us from the game email. They are authorized thieves. Don't sign up, they'll scam you too.
Hello lrondi46bmw,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your funds with or without an active bonus, please? Do I understand correctly that the casino has never provided a reason for closing your account?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Thank you for your email, lrondi46bmw. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.