ScratchMania Casino - Player’s deposit has never been credited to his casino account.

Deposit through neteller and the deposit was not credited to my account. from the support they tell me that they were going to approve me manually but it's been five days and they have me back

Dear Franco,

Thank you very much for submitting your complaint and forwarding the payment receipt along with all the relevant communication. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already? They need to be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

They just solved it for me, the problem was from the casino the same

Thank you very much, Franco, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

It's already solved thank you very much

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Franco, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Wish you all the best for the new year 2021 😊

Best regards,

Petronela

Casino.Guru