HomeComplaintsScratchMania Casino - Player cannot make a successful deposit.

ScratchMania Casino - Player cannot make a successful deposit.

Amount: ??

ScratchMania Casino
Safety Index:Below average
Submitted: 16 Jan 2021 | Case closed : 01 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the Czech Republic cannot make a successful deposit. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Had a lot of money won but it didn't let me deposit a single shi.t, gone

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3 years ago

Dear Tomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings by playing with a No Deposit bonus? Have you ever made a successful deposit before? Do you receive any error messages when you try to deposit? Do I understand correctly that you lost all your winnings?

Have you tried contacting the casino regarding the issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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3 years ago

Dear Tomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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