The player from the Czech Republic cannot make a successful deposit. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Tomas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings by playing with a No Deposit bonus? Have you ever made a successful deposit before? Do you receive any error messages when you try to deposit? Do I understand correctly that you lost all your winnings?
Have you tried contacting the casino regarding the issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.
I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Kristina