Scooby Bet Casino - Player's account remains blocked.

The casino has blocked access to my account under the pretext of supposed technical work. Almost 2 months have passed, and access to my account remains blocked. The casino fails to respond to my emails. It's yet another casino scam.

Dear djak1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered about six months ago, they did not require verification. Placed some bets on sports. Didn't use the bonus. The casino blocked access to my account, citing technical work. Almost 2 months have passed and I can’t log into my account. The casino does not respond to emails. As far as I see, all players have this problem. The scam casino simply blocked all the money of all players. Most likely he will steal them.

Hi djak1987,

I'm sorry for the late reply.

• Could you kindly clarify which other players are experiencing the same issue? I tried accessing the website, and I didn't encounter any difficulties.
• Furthermore, if your wagers were exclusively placed on sports, regrettably, we may not be able to proceed with this case as sports betting falls outside our area of expertise.

Thank you.

Read the reviews in your own topic about these scammers. And not only on your forum, it’s the same everywhere. Difficulty logging into your account. All players. . What does this have to do with the site? This scam casino stole players' money. I played in casinos and bet on sports. Only this does not matter, since none of the players can log into their account.

Thank you very much, djak1987, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello djak1987,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Scooby Bet Casino representative to join this conversation and participate in resolving this complaint.

Dear Scooby Bet Casino,

Could you state why the player's account got blocked?

Thank you in advance for providing the information.

Kind regards,

Stefan

Nobody will answer because the casino is no longer open. These scammers simply stole all the money from the accounts of all players.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru