Savanna Wins Casino - Player seeks withdrawal due to suspected account restriction.

my dispute is not against 32 Red but against Savanna Wins. They are not on your list. I believe I am restricted at this casino although I have deposited and played. I have emailed the casino to find out what the restrictions are. Please see below evidence to suggest that I may be restricted. I would like my £150 back if that is the case . I also attach a screenshot of Savanna Wins sister sites.

Dear Casbar1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you believe you should be restricted based on your country/location? Can you clarify if the funds are still in your casino account or if you have lost them all?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello. Thank you for your response. I did not have any idea that there are restrictions placed on uk citizens and I would never have deposited and played there. I deposited £150 and lost it. Please can you make enquiries with the casino to ask about any restrictions. I have sent them an email and am awaiting a response

Thank you for your reply, Casbar1. Please note that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds or winnings have been confiscated due to being from a restricted country.

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Hello

i totally disagree with your theory.

i certainly will not make further deposits and believe I should get a refund of my deposits. A similar thing happened at Nine Win and I received my deposits back.

please contact the casino at please to ask them what restrictions are in place.

i would not have played nor deposited there if there were restrictions. See my point?

While I understand your frustration, this is our company policy and opinion and unfortunately, we believe you are not entitled to a refund. You can read more about our standpoint regarding similar situations in our Fair Gambling Codex:

https://casinoguru-en.com/fair-gambling-codex-for-casinos#restricted-countries

I can only recommend that you do the research before creating accounts in any casino to see if you can register or if the casino has the necessary license. If you disagree with our opinion, you can always contact the licensing authority.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.